Agenda
- Slides
Minutes
- Sue has been requested to give us:
Mock transcripts of calls for different scenarios
Data for training chatbot on knowledge (information on Kingston council / Connected Kingston website)
- CK website has an API Resources for training social workers / call responders Information that is used to check someone meets requirement for a service
- Eligibility checks
Sue will share URL of current social worker application system
- legally we cannot stop anyone requesting assessment - if they want it - make sure they have an option — they won’t get social care at the end but they still need access to assessment (this will be explained in criteria)
my speaker notes for solution walkthrough
- So, this is how we see residents using our solution.
- A resident goes to our website or establishes contact through WhatsApp A disclaimer will be shown letting the resident know that (a). they’re talking to a chat bot and maybe why this is done - i.e. to help alleviate strain on the council, (b). make sure they don’t enter any private or identifying information though we can put guard rails in to prevent them doing it anyways. And we would also have an option for the user to opt-in to have the conversation to be recorded to help improve the service.
- Then they can initiate the conversation by typing in their issue or otherwise asking a question
- If more detail is needed, we can inquire with the user about anything else we need to know, this could be things like living situation if it’s related to something they’ve said, or clarification on something they’ve said which is unclear.
- And then the conversation can lead to, for example:
- If the resident already knows what service they need, the chat bot can help confirm with them if they can use that service and potentially provide assistance here.
- It could give advice & recommendations on which social service is suited to their issue, if it’s not something we can directly deal with through the system.
- If the resident’s situation meets the criteria for it, we can ask them if they want to apply for a social worker, and then help guide them through applying.