Background research on context - how does the current system work? Finding local govt. information https://www.kingston.gov.uk/ Shows up on most common search terms.
Finding local activities and social help https://connectedkingston.uk/ This website only appears if you directly search for “Connected Kingston” (Google).
Applying for social care You can check if you are eligible for social care on the website: https://find-care-support-adults.kingston.gov.uk/ It’s quite difficult to find this website actually:
- Search for “apply for social worker kingston sutton” (Google)
- Only shows job offerings rather than actual assessment.
- Search for “Kingston council social worker” (Google)
- Click through to 3rd result: “Social care and assessments”
- Select “Am I eligible for care services?”
- Select “Complete the care eligibility checker”
- Then complete the form.
Empathy map Customer profile 1 DO:
FEEL:
THINK:
SAY:
Customer profile 2 DO:
FEEL:
THINK:
SAY: